Enterprise Cable Services extends its highly trained, professional managed services group to VARs as a contracted support arm, for both short and long term after the sale.
Our proactive monitoring, optimization solutions, expert consulting and change management services keep end-user’s wireless networks running at better than projected levels, at a fraction of the cost of utilizing their own in-house resources. The end-user can rest assured that their network will be at its best and secured from downtime, vulnerabilities, and rogue breaches to their infrastructure. Not to mention, ECS’s managed services group can alleviate you, the VAR, from any troubleshooting or headaches from the end user – we’ll take it from here.
Wireless LAN Platform Management
WLAN Lifecycle Management: Our proactive and reactive Services optimize your wireless network throughout its lifecycle, whether a 9/5 or 24/7 Service Level Agreements (SLA).
- Maintenance – Daily, monthly and weekly upkeep tasks such as technology updates through remote monitoring and management of your wireless network infrastructure.
- Incident Management – Moderate, one time troubleshooting of known issues that are handled by our staffed help desk.
- Problem Management – For lingering, reoccurring issues, ECS will root out all causes of the problems in question, which includes full service project management.
- Change Management – When modifications are needed to the wireless LAN, whether requested by the client or suggested by ECS, a scope of work will be drafted, to be later approved by the client before implementing.
- Service Management – Regular, scheduled reviews of the reporting log of managed services activities include a comprehensive status update of the current wireless LAN infrastructure and recommendations for future updates.
Repair Management: Things break, no matter how secure you hold onto them. ECS can manage your repair process and get you up and running again.
- First level diagnosis & reporting
- Authorized “Break/Fix” services on Hardware
- 24/7 Visibility into Repair Process, Root Causes & Repair History
- ECS Project Management, including Resource Spare Pool
- SLR for Onsite Installation and/or Hardware Swaps
Spare Pool Services: Device down? Receive preconfigured Spare Devices from your spare hardware inventory stored in our warehouse, ready on-demand, with same-day shipping.
Tier 2 Technical Support: Need a more extensive look at things? We offer both 24/7 and 8/5 contracted plans for extra support.
Wireless LAN Platform Defense
In a time when wireless network security is paramount, ECS has your network access points covered.
- Rogue Device Management – The ECS team will monitor the devices that utilize your wireless LAN, and will notify the client if unknown devices try to access the network, leaving them with the decision for actions to take next.
- Intrusion Protection – With cutting edge software and our proactive monitoring in hand, ECS will keep an eye out for any vulnerabilities and malicious attacks before they happen.
- PCI Compliance Assurance – consistent updates are made to keep you up to code with any changes to PCI compliance policies